Course Overview This course is designed to equip Dental Reception teams with the skills and confidence to deliver an exceptional patient journey. Participants will learn how to apply effective customer service and communication principles, build strong patient relationships, and manage reception duties with professionalism. The programme also provides practical guidance on handling complaints with confidence and ensuring every patient experience is positive and welcoming. Top Dental Courses Provider in London – Recognised for excellence by Dental Industry. Our trainers have over 15 years of reception experience. They are engaging and use various teaching techniques to accommodate all learning styles. This course is interactive and practical, with scenarios and thought-provoking content. It delves into the psychology of communication with the power of rapport-building and metacognition. Complaint handling and ethical selling are comprehensive sections. These additional segments contribute to making this a unique Dental Reception training course. Anyone who is interested in a reception role within the Dental industry, or a current dental receptionist wanting to enhance their communication and complaint-handling abilities.



How will you learn? You will attend a one-day, face-to-face training session from 09:00 to 17:00 (with a one-hour lunch break). Assessment At the end of the session, you will complete a short written assessment to demonstrate your understanding of the course content. Certification Upon successful completion, you will be awarded a certificate, recognising your recent skills and knowledge. Entry Requirements There are no specific entry requirements as we teach from scratch. Course Information By the end of this course, you will be able to : Understand how customer service affects your business Understand what good and bad customer service is The Patient Journey end-to-end I-Care Method Identify and overcome barriers to excellent customer service through verbal and non-verbal communication The Limbic system Metacognition Stress Management: What is stress? Signs of Stress Dealing with complaints politely and professionally De-escalating/Disarming Learn how to deal with challenging behaviour CQC outcomes that affect the reception team Ethical selling and appointment-making Fees, Dates &

📌 Dental Receptionist Mastery: Patient Care & Communication (Alton)
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📍 Alton