Join Ingram Micro as a Senior Principal Product Manager to lead transformative AI support strategies. This role focuses on unifying support across all customer interactions.

Ingram Micro is on the lookout for a visionary leader with extensive experience managing product strategies in enterprise settings. Your knowledge of AI applications and customer journeys will be instrumental in pushing the boundaries of support effectiveness. Engage with diverse teams to build platforms that truly resonate with users.

Key Responsibilities:
• Define and implement product strategy for Unified Support
• Spearhead AI-driven initiatives in customer service
• Enhance automation in high-volume support operations
• Collaborate with AI/ML and Operations stakeholders
• Foster seamless omnichannel customer experiences

Requirements:
• Bachelor’s in Computer Science or similar
• 8+ years in Product Management within SaaS/cloud
• Proven success in building global support platforms
• Robust understanding of intelligent automation
• Excellent executive presence and communication skills

Drive AI transformation with Ingram Micro and redefine the future of customer support solutions.
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📌 AI Support Product Manager Opportunity (Ontario)
🏢 Ingram Micro
📍 Ontario