Become a key player in resolving customer accounts as a Collections Associate. This role focuses on contacting clients to collect overdue payments, ensuring accurate documentation and follow-ups.

In this position, you will communicate with customers regarding overdue payments, review terms of sale, and effectively manage billing issues. The role requires handling up to 5 years of customer accounts with a robust emphasis on maintaining customer service levels. You will also document financial statuses and collection efforts in accordance with service level agreements.

Key Responsibilities:
• Contact customers for overdue payment information
• Post received payments to customer accounts
• Document financial statuses and collection efforts




• Monitor assigned accounts and collection reports
• Resolve internal and external billing discrepancies

Requirements:
• High School Diploma or GED preferred
• 2-5 years of experience in collections
• Specialized skills training or certification may be required
• Familiarity with accounts receivable processes
• Strong communication and documentation skills

Leverage your collection skills to enhance customer relationships while reducing outstanding debts efficiently.
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📌 Collections Associate for Outstanding Payments (British Columbia)
🏢 White Cap
📍 British Columbia