Join Bell as the Director of Conversational AI Strategy and Innovation, where you’ll lead a dynamic VA team. Drive AI initiatives that enhance customer experiences and leverage cutting-edge technologies.

In this pivotal role within Bell's Customer Experience team, you will oversee the design and deployment of next-generation virtual assistants. As a hands-on leader, you'll collaborate with engineering teams to integrate advanced AI solutions and promote a culture of innovation among your team. Your expertise in generative AI will enable you to craft engaging user experiences while ensuring operational excellence and strategic alignment.

Key Responsibilities:
• Spearhead generative AI initiatives and technology adoption
• Mentor a team of AI specialists and product owners




• Execute strategy for omni-channel virtual assistant development
• Collaborate on API and backend system reliability
• Implement KPIs focused on customer satisfaction and engagement

Requirements:
• 7+ years in technical product management or AI
• Proven experience in leading technical teams
• Knowledgeable in Google Cloud CCAI/CCAIP and AI platforms
• Demonstrated skill in generative AI solutions and design
• Excellent communication and storytelling with data

Lead the charge in transforming customer interactions through cutting-edge conversational AI at Bell.
#J-18808-Ljbffr

📌 Bell Conversational AI Strategy Director (Ontario)
🏢 Bell
📍 Ontario