Diagnose and resolve tickets within client service level agreement time frames

Diagnose and replace major hardware components for standard Windows and Apple devices

Maintain required Apple and Lenovo certifications and training programs

Configure and customize Windows and Mac setups for clients

Perform hardware support onsite at client sites and in-lab at Venture’s office

Manage communication with vendors and third parties as required

Document ticket progress and resolution notes for client billing or review

Act as liaison between account and technical teams and clients when required

Meet client service level agreement targets while maintaining high client service

Support technician and account teams to ensure client satisfaction

Work with the team lead to identify hardware repair team improvements

Perform other tasks as required by management

Requirements

1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices

Support knowledge of PC hardware and Microsoft operating systems

Knowledge of standard business software such as Office 365 and VPN applicationsSupport knowledge of printer hardware and printer-related software such as printer drivers

Support knowledge of iOS and macOS devices and iOS/macOS troubleshooting

Knowledge and experience performing PCB repairs is considered an asset

Solid client service skills, communication,



and problem solving

Ability to work with non-technical users and simplify complex information

Ability to multitask, prioritize, and manage time effectively

Ability to lift heavy objects up to 50 lbs.

Valid driver's license is required

Ability to work Monday to Friday, 9:00 AM–5:30 PM

Core Competencies
Demonstrates expertise in diagnosing and repairing hardware issues for both PC and Apple devices, while maintaining high client service standards and effective communication with technical and non-technical users. Proficient in managing hardware support tasks and ensuring client satisfaction through timely resolution of service requests.

Highest-signal resume keywords

Hardware Diagnosis and Repair

Client Service Skills

PC and Apple Device Support

Microsoft Operating Systems Knowledge

IOS and macOS Troubleshooting

Hard Skills

Hardware Support

PCB Repairs

Printer Hardware Support

Office 365 Knowledge

VPN Applications Knowledge

Soft Skills

Communication

Problem Solving

Multitasking

Time Management

Certifications & Qualifications

Apple Certification

Lenovo Certification

Industry Keywords

Client Service Level Agreement

Technical Liaison

Vendor Communication

Tools & Technologies

Windows Operating System

Mac Operating System

Apple Devices

Lenovo Devices

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📌 IT Hardware Support Technician – Level 1 (Ontario)
🏢 Jobtailor
📍 Ontario