Become a pivotal part of Jobber's Customer Success as a Customer Success Enablement Specialist. Focusing on technical writing and AI support, you’ll enhance customer experiences through efficient knowledge management in a hybrid work model.

In this key role within Jobber’s Enablement team, you will create and maintain critical knowledge assets that empower Customer Success teams. You’ll collaborate with Product, AI, and Data experts to ensure the accuracy and discoverability of all knowledge related to customer support. Your main goal is to bridge the gap between human interactions and AI-powered solutions, enhancing overall customer satisfaction.

Key Responsibilities:
• Own and enhance a portfolio of knowledge assets
• Craft AI-ready knowledge articles and support content




• Translate product updates into trusted knowledge
• Improve content quality using customer insights
• Support learning in the flow of work through resources

Requirements:
• Experience in knowledge management or technical writing
• Familiarity with knowledge base platforms like Zendesk
• Understanding of AI-enabled experiences and workflows
• Robust technical writing and content design skills
• Ability to manage deadlines effectively

Your expertise will drive quality knowledge projects that elevate the customer success experience at Jobber.
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📌 Customer Success Enablement Specialist at Jobber (Manitoba)
🏢 Octopusapp
📍 Manitoba