Lifemark Health Group seeks a Bilingual Tier 1 IT Support Specialist for a temporary remote role. Bring your technical expertise and customer service skills to support users across Canada.
This full time position allows you to manage incoming ticket requests effectively while collaborating with diverse teams. As a key player in IT support, your fluency in both French and English is critical for addressing user inquiries. You will deliver clear instructions while diagnosing technical problems and recommending solutions to ensure user satisfaction.
Key Responsibilities:
• Handle daily management of helpdesk tickets
• Communicate with internal teams and external vendors
• Provide concise instructions for user comprehension
• Identify and escalate complex issues as necessary
• Recommend IT equipment and software procurement
Requirements:
• Bilingual in French and English is essential
• Strong verbal and written communication ability
• Familiarity with remote management tools
• Experience in customer service within IT
• Ability to work with minimal supervision
Enhance your IT skills and customer focus with Lifemark in this pivotal support role.
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📌 Bilingual Tier 1 IT Support Specialist (Ontario)
🏢 Lifemark Health Group
📍 Ontario
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