Join Rival Group as a Junior Helpdesk Support in Toronto, where you'll be the first line of tech assistance for employees. Experience a blend of remote and in-office flexibility.

As part of the IT team, you will report to the IT manager and work in a hybrid model. This position is focused on resolving a variety of technical issues while fostering a team-oriented environment. You'll be essential in onboarding, supporting devices, and ensuring systems run smoothly, contributing to a positive IT experience.

Key Responsibilities:
• Address helpdesk tickets for various tech issues
• Help set up accounts and devices for new employees
• Keep accurate ticketing and asset records
• Document complex issues clearly for escalation
• Manage basic connectivity and security concerns

Requirements:
• 0-2 years experience in IT or helpdesk support
• Basic networking knowledge, including VPNs
• Communicative with a customer-centric mindset
• Organize and document work efficiently
• Eager to learn new tools and technologies

Drive impactful tech solutions and enhance employee satisfaction at Rival Group.
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📌 Tech Support Role at Rival Group (Ontario)
🏢 Rival Technologies
📍 Ontario