Take your career forward as an Apple Technical Support Senior Associate with NTT DATA in Montreal, Quebec. This role is pivotal in troubleshooting and device management.
NTT DATA is currently seeking a Senior Associate to provide expert technical support for Apple/MAC devices. Applicants must be proficient in French and possess a solid foundation in technical troubleshooting. This position requires a minimum of two years’ experience, combining solid customer service skills with technical expertise.
Key Responsibilities:
• Provide troubleshooting and repair services for various Apple devices
• Support users with Apple ID, iCloud issues, and device configurations
• Conduct device health checks and manage software updates




• Document resolutions in the ITSM platform for better tracking
• Facilitate hardware repairs and maintain Tech Bar inventory
Requirements:
• Must have at least 2 years of Apple/MAC technical support experience
• High School Diploma or equivalent required
• Strong client service focus and communication skills needed
• Valid Canadian Driver's License and dependable transportation
• Willingness to travel as needed for work
Join NTT DATA to elevate your skills in delivering exceptional technical support for Apple devices.
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📌 Apple Technical Support Senior Associate (Dorval)
🏢 NTT DATA Americas
📍 Dorval