Join Heeman’s in Thorndale, Ontario, as a Customer Experience Supervisor to ensure every customer has a delightful shopping experience. Your leadership will enhance our customer service culture and operational efficiency.
As a full time supervisor, you will lead Customer Experience Associates in a quick-paced environment focused on customer satisfaction. Your role includes addressing customer inquiries, staff training, and overseeing smooth checkout processes. Your efforts will be pivotal in maintaining Heeman’s reputation as a happy place for all.
Key Responsibilities:
• Lead daily operations and oversee customer service associates
• Ensure efficient and welcoming checkout experiences
• Manage point-of-sale systems and troubleshoot issues




• Provide training and support for customer service staff
• Monitor inventory and maintain product organization
Requirements:
• At least 2 years of supervisory experience
• Prior experience in retail, cafe, or barista roles
• Strong customer service and leadership skills
• General knowledge of plants and gardening
• Versatile schedule availability, including weekends
Facilitate exceptional customer experiences and lead a vibrant team at Heeman's!
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