Reports To Fixed Operations Manager, Service Manager and General Manager
Job Summary The Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction. Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships.
Job Duties Forecasts goals and objectives for the department and strives to meet them
Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable)
Establish schedules for department staff to ensure adequate coverage is in place to meet daily goals and targets.
Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts
Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
Monitors and adjusts inventory to minimize obsolescence
Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
Supervises stock order procedures
Analyzes sales, expenses and inventory monthly to maintain profit goals
Develops and administers an aggressive wholesale parts program to produce profit
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
Works with the service manager to ensure a timely turnaround of parts needed for internal jobs




Attends managers meetings
Holds weekly department meetings (if applicable)
Collaboration with Service Manager to ensure all parts are available for repair jobs.
Provides technical assistance to parts department employees (if applicable)
Monitors parts department employees' payroll records (if applicable)
Coordinates a prompt, efficient and timely flow of paperwork
Directs shipping and receiving efforts to ensure timely processing
Monitors daily reports
Collaborate with Service Manager to ensure prior day preparation is completed daily. to ensure appointment objectives are met. ie parts ordering, special order requests and availability for off make vehicles.
Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager.
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Handles customer complaints immediately and according to the dealership's guidelines
Ensures that all dealership purchases are properly accounted for before payment is made
Assists in the collection of past-due accounts




Works with service manager to find ways to improve the overall profitability of the dealership
Ensure that all staff is attending all training sessions outlined by head office (if applicable)
Keeps abreast of new equipment and tools available and recommends purchases
Ensuring that we are carrying a 30 day or less inventory parts supply based on monthly average cost of sale
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Complies with all process and procedures outlined by the Executive team such as: parts ordering, tracking lost sales, parts returns, core returns, completing monthly parts reconciliation reports
Ensure parts dept is organized and tidy
Ensure display area (if applicable) is neat, organized and is stocked with lifestyle and boutique items
Other duties as assigned
Expectations Collaborate with corporate team and bring forth ideas and suggestions
Other training, as needed
Conduct yourself in a skilled manner at all times
Maintain a safe work environment
Maintains a professional appearance
Adhere to all company polices and procedures
Job Requirements Minimum of 3 years of experience in automotive parts management
Strong leadership skills with the ability to motivate and inspire a team
Excellent communication, negotiation, and interpersonal skills
Proficiency in Microsoft Office/Excel and computer applications
High level of integrity and dependability with a strong sense of urgency and results

#J-18808-Ljbffr

📌 Parts Manager – Whiteoak Ford Lincoln (Ontario)
🏢 Rafih Auto Group
📍 Ontario