Become a vital part of Halton Healthcare as a Patient Relations Coordinator, focused on enhancing patient experiences through effective communication and problem resolution. This full time role operates across our Oakville, Milton, and Georgetown sites.
The Patient Relations Coordinator is responsible for managing patient feedback and inquiries, ensuring compassionate and timely responses. You will support the Quality & Experience Specialists in escalations and will be key in operational and clinical request management. Your outstanding organizational skills will enable you to manage priorities and data reporting accurately.
Key Responsibilities:
• Address inquiries and report occurrences effectively
• Coordinate follow-up meetings for patient relations processes
• Work with ICT to resolve technological issues
• Greet patients and accompany them to family meetings
• Document patient feedback in the reporting system
Requirements:
• Strong listening and communication skills
• Experience with data collection and analysis
• Ability to manage competing priorities in a busy environment
• Relationship-building expertise with patients and stakeholders
• Familiarity with various software and databases
Support patient care excellence at Halton Healthcare through your expertise in communication and issue resolution.
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