Delivering operational effectiveness of a program for clients which may include sales and training, agency/promotional events and/or product demonstrations.

Continuously monitor key performance metrics and indicators.

Partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement.

Provide mentorship and career development to the Sr. Operations Coordinators and Client Business Analysts reporting into this role.

Requirements

A Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience

5-8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience

1-3 years of supervisory/management experience

Experience implementing retail marketing programs within retail and Mass accounts

Outstanding organizational skills, attention to detail, and prioritization of tasks

Project management - multi-faceted complex modeling and process management

Proven ability participating in or leading process improvement initiatives

Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python

Able to project manage and implement technical innovation initiatives to meet business objectives and timelines

Ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity

Superior interpersonal skills to work closely with other team members and the client

Must have previous data tracking,



data reporting and analysis experience with strong use of Excel at an expert level; including working knowledge of simple and complex formulas, v-lookup, pivot tables

Ability to monitor full time staffing placements and make recommendations for future staffing placement on new or existing programs

Ability to resolve issues quickly and effectively communicate solutions to both internal and external teams

Excellent written communication, verbal communication and presentation skills

Skilled attitude working in an office environment

Core Competencies
Demonstrates expertise in account management, project management, and data analysis, with a strong focus on implementing retail marketing programs and process improvement initiatives. Proven ability to mentor and develop team members while maintaining high standards of professionalism and communication.

Highest-signal resume keywords

Account Management Experience

Project Management

Data Visualization (Power BI, Tableau)

Data Analysis (Excel, SQL, R/Python)

Supervisory Experience

ATS Optimization Keywords
Hard Skills

Data Cleansing

Data Reporting

Process Improvement

Retail Marketing Programs

Complex Modeling

Excel (Expert Level)

V-Lookup

Pivot Tables

Technical Innovation Implementation

Performance Metrics Monitoring

Soft Skills

Outstanding Organizational Skills

Attention to Detail

Interpersonal Skills

Effective Communication

Professional Attitude

Certifications & Qualifications

Bachelor’s Degree in Marketing, Statistics, Computer Services, Geography or Related Field

Industry Keywords

Retail

Merchandising

Marketing

Client Business Analysts

Operational Effectiveness

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📌 Operations Manager (Ontario)
🏢 Jobtailor
📍 Ontario