Elevate your career as a Customer Support Specialist II with Teleperformance in Toronto. Engage in B2B customer solutions in a hybrid setting while strengthening accounts and resolving issues.
Teleperformance seeks a driven Customer Support Specialist II for its Toronto office. This pivotal role emphasizes effective problem resolution and customer insight, primarily dealing with B2B account structures. With a strong focus on operational workflows and advanced support technologies, you will navigate complex scenarios while maintaining customer satisfaction.
Key Responsibilities:
• Resolve order-related issues such as returns and credits
• Manage and maintain customer master data and account linkages
• Process and manage email-based orders and non-voice queries




• Handle defective product reporting and documentation
• Route complex customer concerns and adverse events
Requirements:
• 1–2 years of customer service or B2B support experience
• Proven end-to-end issue resolution skills
• Solid analytical and problem-solving abilities
• Experience with multi-layered customer accounts
• Proficiency in CRM and case management tools
Bring your expertise in customer empathy and problem-solving to make a significant impact at Teleperformance.
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📌 Customer Support Specialist Hybrid Role Toronto
🏢 Teleperformance Spain
📍 Toronto