Shape exceptional customer interactions as the Team Leader at the Experience Center, specializing in Conduct Center operations. Foster team performance and deliver high-quality service.

In this pivotal role, you will manage the daily functions of Contact Center Representatives while ensuring compliance with service, quality, and productivity targets. By providing ongoing coaching and performance monitoring, you will enhance employee capability and experience, supporting a positive team culture.

Key Responsibilities:
• Develop high-performing Contact Center teams
• Provide real-time coaching and performance feedback
• Handle team attendance, conduct, and workplace issues
• Oversee compliance with service quality standards
• Support escalated customer and operational issues

Requirements:
• Five-plus years of relevant contact center experience
• Strong leadership and motivational qualities
• Excellent judgment in handling sensitive matters
• Proven ability to solve operational challenges
• Background in insurance or financial services is a bonus

Contribute to a collaborative setting that prioritizes customer service excellence.
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📌 Experience Center Team Leader Role (Ontario)
🏢 Foresters
📍 Ontario