The Front Desk Assistant, Service Hub – TWU Richmond campus serves as a central access point for university services at TWU. This role provides front line support by answering some basic questions through phone, email, ticketing systems, chat, and in person interactions at the front desk.The role provides frontline service at the Richmond campus while actively contributing to centralized Service Hub functions, including resolving Tier 1 service requests through the online ticketing system, supporting shared service queues, and providing phone coverage as needed. Working under the guidance of the service hub staff, the Attendant helps maintain a welcoming, responsive, and qualified front desk experience.Key Areas of Accountability
Serve as the primary Service Hub representative at TWU RichmondWelcome students, faculty, staff,



and guests in a manner reflective of TWU’s culture and missionRespond to walk-ins, switchboard calls, general inquiries in person, by phone, and online while upholding SLAsMaintain qualified presence and service consistency aligned with Service Hub StandardsKey Interactions
Reports
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Not ApplicableJob Standards and Requirements
Knowledge and Skills:Excellent communication both in person, written and over the over the phone (In English)Able to problem solveDetail-Oriented, robust organizational skillsSelf -starter, able to work independentlyAdministrative experience or call center experience would be considered an asset.
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📌 Front Desk Assistant, Service Hub Winnipeg (Canada)
🏢 TWU group
📍 Canada