Become a vital part of the Manulife Bank Contact Center as a Bilingual Customer Service Representative, where you’ll deliver exceptional service in both French and English. Engage with customers via calls, email, and chat in a hybrid work model.
This role involves providing top-tier customer support to policyholders and partners, utilizing advanced technology for accurate documentation and problem resolution. Candidates will need to leverage their bilingual skills in a rapid-paced workplace while collaborating with colleagues to tackle complex issues.
Key Responsibilities: - Provide exceptional service in French and English - Handle high volume inquiries with proactive solutions - Document interactions accurately using advanced technology - Build trust through empathy and emotional intelligence - Collaborate across departments to resolve complex issues
Requirements: - Bilingual fluency in French and English - Experience in customer service, preferably call centers - Robust technical skills for navigating multiple systems - Ability to deliver concise and effective communication - Flexibility to work within specified schedules
Harness your bilingual skills to enrich customer experiences at Manulife.#J-18808-Ljbffr

📌 Bilingual Customer Service Representative Manulife Winnipeg
🏢 Manulife Financial
📍 Winnipeg