Thrive in the wellness sector as a Mid-Market Customer Success Manager with Wellness Living in Thornhill, Ontario. Leverage your customer success expertise to drive retention and growth for health-focused businesses.
As a strategic and proactive leader, you'll manage a diverse portfolio, enhancing customer adoption and satisfaction. This full time role emphasizes building relationships and maximizing the value of the Wellness Living platform, all while utilizing AI and automation to streamline your efforts.
Key Responsibilities:
Manage customer relationships and drive product adoption
Own renewal and growth conversations for your portfolio
Identify risks and prospects to ensure customer success
Collaborate with cross-functional teams to improve outcomes
Maintain accurate account data in Zoho CRM
Requirements:
5+ years in customer-facing roles, 3 years in Customer Success
Proven management of customer portfolios and account prioritization
Experience achieving renewal and expansion targets
Robust analytical skills to assess customer engagement data
Excellent relationship-building and communication abilities
Use your expertise in customer success to make a significant impact at Wellness Living.
J-18808-Ljbffr