Enhance your career in customer service with Komatsu in Sparwood, BC. This onsite role requires technical expertise to support our mining customers effectively.

As a Customer Service Specialist, you will directly assist mining operations with parts and service coordination. This position involves utilizing your customer service skills, along with technical knowledge to manage orders, support customers, and minimize equipment downtime. Join a collaborative team setting that operates on a 4x3 schedule, ensuring a robust work-life balance.

Key Responsibilities:
• Manage parts and service orders for mining customers
• Coordinate with planning and supply chain teams
• Source and expedite parts for timely repairs




• Assist customers with technical inquiries and issues
• Monitor KPIs to enhance service delivery

Requirements:
• 3+ years in customer service experience
• 5+ years in mining or heavy equipment
• High School Diploma required; Journeyperson Parts certificate is a plus
• Proficient in ERP systems (SAP preferred)
• Strong communication and problem-solving skills

Apply your customer service capabilities in a pivotal role at Komatsu, where every interaction contributes to our customers' success.
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📌 Customer Service Specialist at Komatsu (British Columbia)
🏢 Komatsu America
📍 British Columbia