Join Cottingham & Butler as a Member Services Advocate, assisting clients with complex healthcare and benefit issues. Leverage your health insurance experience to deliver vital support every day.
The ideal candidate will have hands-on experience navigating health plans and resolving claims issues. In this full-time role, you will assess situations independently while partnering with providers and third-party administrators. This position emphasizes critical thinking and ownership of sensitive issues, ensuring timely resolutions for members.
Key Responsibilities:
• Guide members through complex healthcare coverage scenarios
• Resolve escalated claims and billing issues swiftly
• Partner with providers and carriers for effective resolution
• Advocate for member needs in challenging situations
• Collaborate across multiple stakeholders for timely outcomes
Requirements:
• Background in health insurance or advantages administration
• Proven experience in claims resolution and issue assessment
• Strong problem-solving and critical thinking skills
• Ability to manage multi-layered issues with minimal oversight
• Excellent communication skills for member advocacy
Utilize your expertise in health insurance to support members effectively at Cottingham & Butler.
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