Lab IT Deskside Support Team Leader
Job ID: REQ-058330

Location: Trenton, NJ

Job Type: Regular

Manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements. Selects, develops, and evaluates personnel to ensure the productive operation of the function. Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.

Job Responsibilities:

Document procedures, policies, troubleshooting and best practices

Execution of Peer reviews of PerkinElmer related checklists for Commissioning, Decommissioning and AIQ tasks.

Escalates IT issues that are not resolved via regularly identified support channels.

Manage ServiceNow requests and incidents to SLA

Acts as an interface between client, business and corporate IT teams.

Conduct daily ticket scrums

Provide weekly/monthly/quarterly/yearly agreed upon governance reports

Conduct regular 1-1s with team members

Work collaboratively with the account and product managers

Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

Implements customer specified benchtop computing design and processes

Administers and assures connectivity of customer’s Windows based platform

Conduct and maintain inventories of client systems

Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

Manage On-boarding, retirement and relocation of equipment

Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner





Acts as the technical support contact for instrument vendor

Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

Provides technical support for new system validations and change management efforts

Create and maintain a physical inventory of lab equipment, PC’s, software and any other information specified by the client

Ensure weekly Engineer reports are received by COB on the last business day of the week

Acts as client Liaison for software/hardware related inquiries

Participate in client team meetings

Hire new staff, perform regular performance reviews, provide coaching as required

Work with Delivery and Product Managers to develop and grow the service

Provides support across all PerkinElmer Enterprise practices as required

Act as the technical expert to handle escalations and be a mentor to junior team members

Complete administrative tasks to maintain compliance with PerkinElmer time and attendance standards and ensure employee completion

Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex instrument and technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Knowledge of laboratory safety practices.

Basic Qualifications:

High School Diploma with 8+ years of relevant work experience, with 2+ years of which being supervisory experience, some or all preferred in 24/7 Lab IT environment OR

Associates degree with 6+ years of relevant work experience in a 24/7 Lab IT environment OR





A bachelor’s degree with 4+ years of relevant work experience in a 24/7 Lab IT environment

Preferred Qualifications:

Experience in a Lab GxP environment if applicable

Experience with scientific instrumentation

Experience in SOP creations and change control management if applicable

Experience as team lead in an IT workplace

Working Environment:

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Job pace may be fast and job completion demands may be high.

Must be able to remain in a stationary position more than 25% of the time

The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.

Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.

Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annual compensation range for this full-time position is $75,000 to $90,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

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📌 Lab IT Deskside Support Team Leader (Ontario)
🏢 PerkinElmer
📍 Ontario