Join gategroup as an IT Support Analyst, providing crucial deskside and remote support. Help in maintaining reliable IT operations and deliver high-level customer service to users.

This role is perfect for those with 1–3 years of IT support experience, including knowledge of IT Service Management systems. As an IT Support Analyst, you will be responsible for troubleshooting incidents, managing hardware assets, and supporting teams in new technology rollouts, driving continuous improvement.

Key Responsibilities:
• Provide remote and in office technical support to users
• Resolve incidents escalated via the Global Service Desk
• Track all activities through the ITSM tool
• Assist in managing IT hardware according to life cycles
• Promote standard IT equipment usage and configurations

Requirements:
• 1–3 years of technical support experience
• Relevant vocational training in Information Technology
• Solid understanding of ITIL principles
• Customer-first mindset with strong problem-solving skills
• Fluent in English and additional local languages

Utilize your IT expertise and customer service skills to make a significant impact at gategroup.
#J-18808-Ljbffr

📌 IT Support Analyst Role at gategroup (Ontario)
🏢 Gategroup Holding
📍 Ontario