Elevate guest experiences as a Guest Service Agent responsible for welcoming arrivals, managing hotel reservations, and processing payments. Join our commitment to exceptional service and guest satisfaction.

As a Guest Service Agent, you will handle the front desk operations and ensure guests feel welcome from check-in to check-out. Your role includes greeting guests, assigning rooms, and managing billing processes. You will collaborate with housekeeping and coordinate third-party services to enhance the guest experience.

Key Responsibilities:
• Greet guests warmly upon arrival
• Manage check-in and check-out procedures
• Assign appropriate rooms and issue keys
• Process payments and manage guest bills
• Provide information and resolve guest issues

Requirements:
• Experience in front desk or guest services
• Solid communication and problem-solving skills
• Ability to handle guest concerns professionally
• Familiarity with reservation systems is a plus
• Capability to coordinate third-party services

Deliver exceptional service through effective communication, problem resolution, and coordination as a Guest Service Agent.
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📌 Guest Service Agent at Hotel Front Desk (British Columbia)
🏢 Ontario Trillium Foundation
📍 British Columbia