Join Compugen as a Deskside Support Analyst in Surrey, BC, providing essential technical support to enhance user experiences. Bring your problem-solving abilities to a role that emphasizes direct customer interaction.

As a Deskside Support Analyst, you will be the frontline support for our users, tackling technical issues across various devices and platforms. Your responsibilities will include troubleshooting, device onboarding, and maintaining effective documentation.

This role requires both robust technical acumen and exceptional interpersonal skills.

Key Responsibilities:
Deliver face-to-face support to tackle user issues
Troubleshoot devices including printers and computers
Assist with onboarding new users and replacing devices
Maintain the ticketing system for service requests
Document known issues effectively in the knowledge base

Requirements:
Experience with Microsoft platforms and networking
Valid driver's license for in office support travel
Robust troubleshooting and communication skills
Familiarity with ITIL principles preferred
Willingness to handle heavy lifting

Bring your expertise in troubleshooting and customer service to Compugen's team in Surrey!

📌 Deskside Support Analyst Role At Compugen Surrey
🏢 Compugen
📍 Surrey