Overview

Languages

English

Education
No degree, certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Hotel, motel, resort

Responsibilities

Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service





Experience and specialization

Computer and technology knowledge
Word processing software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet

Additional information

Security and safety
Criminal record check

Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability
Client focus
Dependability
Productive interpersonal skills
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Benefits

Health perks
Dental plan
Disability perks
Health care plan
Paramedical services coverage
Vision care benefits

Financial advantages
Group insurance benefits
Registered Retirement Savings Plan (RRSP)

Long term perks
Long-term care insurance

Other benefits
Other benefits
Team building opportunities
Parking available

📌 Guest Service Agent Halifax Regional Municipality (Canada)
🏢 The Prince George Hotel
📍 Canada