Step into a high-impact leadership role at Rogers as the Senior Director of Customer Intelligence & AI. Based in Toronto, you will architect creative strategies that combine customer insights with advanced AI technologies.Reporting to the SVP, Digital, you will lead customer intelligence initiatives by understanding customer behavior beyond traditional identifiers. Manage a multidisciplinary team to drive strategic insights that enhance customer retention and overall experience, supporting Rogers in its mission to connect Canadians.Key Responsibilities:
Own the strategy for Digital Customer 360 Intelligence at Rogers
Integrate various data signals to form unified customer insights
Identify engagement patterns and customer intent for growth




Supervise the creation of predictive modeling and intelligence frameworks
Align business initiatives to maximize customer valueRequirements:
10+ years of experience in Customer Intelligence or related fields
Relevant university degree in Business or Data Science
Proficient in translating insights into measurable outcomes
Excellent leadership and communication skills
Ability to navigate complexity and foster organizational changeLeverage your expertise to drive impactful customer intelligence initiatives at Rogers and redefine customer experiences across Canada.#J-18808-Ljbffr

📌 Customer Intelligence & Ai Senior Director Role Toronto
🏢 Rogers Communications
📍 Toronto