Elevate customer experience with Teleperformance as a Real Time Analyst in Midtown Toronto. Manage real-time operations, ensure service levels, and engage closely with team members for optimal performance.

As a full-time Real Time Analyst, you will focus on monitoring and enhancing intraday performance metrics. Your expertise in real-time operations will directly influence service levels and adherence to schedules, ensuring that customers receive the best possible experience. Your role also includes proactive communication with clients and collaboration with supervisors to drive operational success.

Key Responsibilities:
• Monitor real-time call routing and service escalations
• Document and communicate real-time floor activities




• Ensure analyst availability for calls based on business needs
• Conduct real time queue monitoring and reporting
• Interact regularly with clients to address operational changes

Requirements:
• High School Diploma is required
• Proficient in MS Office applications
• Robust analytical and evaluating skills
• Self-motivated with minimal supervision
• Excellent oral and written communication skills

Bring your analytical skills and dedication to service excellence as a Real Time Analyst with Teleperformance in Midtown Toronto.
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📌 Real Time Analyst at Teleperformance (Ontario)
🏢 Teleperformance Spain
📍 Ontario