With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver rapid, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain
Core Duties

Assistin unloading trailers and verify freight against manifests

Scan, sort, and process packages, including defective items and returns

Conduct van audits and support sorting operations

Support andassistshipping, receiving, dispatching, and inventory management

Support and maintenance warehouse systems and ensure operational efficiency.

Process returns and complete required documentationin accordance withSOPs

Handle customer pickups and (front deskassistanceto customer)

Resolve delivery issues by following SOPs and coordinating with relevant teams

Escalatespecial casesto management when needed

Print labels and prepare required documentation

Process broker returns and return-to-clients shipments

Prepare daily reports andmaintainaccuraterecords

Perform data entry tasks as needed.

Train and mentor new employees

Collaborate with Operations teams to uphold quality standards

Complete supervisor-assigned tasks asrequired





Maintain a clean, organized and hazard-free work environment

Comply withall Health & Safety protocols

Provide support for clients and IDCs

Respond to customer inquiries via phone and email

Process customer service email requests

Other duties as assigned

Work Environment
Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities

Group RRSP program

Employee Assistance Program

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Intelcom
Making e-commerce delivery fast and reliable, with flexible, sustainable solutions at scale powered by an agile network.

Intelcom | Dragonfly is a leading Canadian last-mile logistics provider, specializing in e-commerce with innovative technology and a network of independent contractors.

Transportation, Logistics, Supply Chain and Storage

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📌 Operations Coordinator (Alberta)
🏢 Intelcom
📍 Alberta