Join Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role offers full-time and part-time shifts, handling guest inquiries, bookings, and enhancing customer experiences through phone and email.

We are looking for enthusiastic individuals to fill the Guest Service Specialist position within our Reservations team. Candidates will be responsible for facilitating sales and handling guest inquiries effectively. Strong interpersonal skills and a dedication to customer satisfaction are essential for thriving in our contact center atmosphere.

Key Responsibilities:
• Process guests' tour bookings accurately and swiftly
• Provide comprehensive phone coverage and support
• Respond to tour inquiries via calls and emails professionally




• Maintain high standards of personalized guest service
• Handle reservations on multiple online platforms

Requirements:
• Previous experience in guest service or sales
• Availability for a flexible schedule, including nights and weekends
• Robust communication abilities and listening skills
• Detail-oriented with excellent problem-solving skills
• Familiarity with Vancouver is advantageous

Leverage your service acumen at Big Bus Tours and create memorable experiences for our guests.
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📌 Vancouver Guest Service Specialist Role (British Columbia)
🏢 Big Bus Westcoast Sightseeing
📍 British Columbia