Who we are
ML arteka is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

Empathetic - we listen, we understand, and are considerate of everyone

Persevering - we don't give up on challenges or people and go all the way

Inclusive - we value everyone and their perspectives

Reliable - we deliver what we promise, and more

Innovative - we make things better than they were yesterday

The role
We are seeking a Senior Solution Architect to lead high-value telecom modernization engagements from presales discovery through solution shaping and early delivery readiness, with a strong focus on Rogers-targeted opportunities.

This is not a generic cloud architecture role. You will be expected to speak the language of telecom and connect business outcomes to practical architecture decisions across OSS/BSS, digital channels, integration, and AI-enabled productivity.

You will work at the intersection of client advisory, presales solutioning, and execution shaping—owning discovery workshops, solution narratives, demos, and proposal architecture, then translating the proposed solution into implementation-ready artifacts (HLD, NFRs, WBS, and delivery guidance).

This role is ideal for someone who combines telecom domain depth, modern engineering credibility, and strong client-facing consulting skills.

You will
Lead telecom solutioning for strategic pursuits

Run discovery sessions and workshops with stakeholders across business, product, architecture, engineering, and operations

Define scope, value drivers, constraints, dependencies, and success metrics

Translate telecom pain points into clear solution pathways and modernization options

Build persuasive solution narratives, demos, and proposal inputs for strategic opportunities

Design enterprise telecom architectures that are implementable

Create architecture concepts and solution designs for telecom use cases such as:

eSIM activation journeys (entitlement, provisioning integration)

AI chatbot / agent-assist (RAG knowledge retrieval, escalation flows, human-in-the-loop)

Call center modernization (agent desktop integration, case workflows, knowledge access)

Product catalog and offer management (modeling, governance, time-to-market acceleration)

Order-to-fulfillment orchestration connecting channels, order, fulfillment, and billing

Define secure, resilient, observable architectures suitable for regulated, high-availability telecom environments





Communicate architecture tradeoffs effectively to both technical and executive stakeholders

Shape delivery for successful execution

Produce delivery-shaping artifacts that reduce ambiguity and execution risk:

architecture diagrams

High-Level Design (HLD)

key NFRs (security/IAM, audit logging, resiliency, observability)

WBS, estimates, and developer-ready task breakdowns

Support LLD direction as needed and align solution intent with delivery reality

Collaborate closely with client teams, BSAs, developers, and delivery leads

Bring strong event-driven and engineering depth

Define Kafka-based event-driven architecture, including topic design, schema/versioning, replay/idempotency, and operational monitoring

Guide integration-heavy, distributed solution design with practical engineering judgment

Provide credible technical direction across backend, integration, and digital experience layers

Drive reusable accelerators and better solutioning leverage

Contribute to reusable assets such as reference architectures, reference repos, CI/CD baselines, and integration scaffolding

Capture repeatable patterns that improve consistency, speed, and quality across pursuits and programs

Keep AI solutioning current and enterprise-ready

Shape AI-enabled telecom solutions using modern patterns (including RAG, agent-assist, and workflow automation)

Apply governance, evaluation, and security considerations to ensure proposals are credible and implementable

Help position AI as a measurable productivity and experience lever in telecom operations and service delivery

Who you are

Senior, client-facing Solution Architect experience in complex enterprise environments

Strong telecom domain depth, especially in OSS/BSS-led modernization

Proven experience leading presales solutioning (discovery, solution shaping, demos, estimation, proposal support)

Experience shaping modernization programs in large enterprise organizations

North American enterprise experience preferred; Tier-1 telecom exposure (including Rogers) is a strong advantage

Telecom Domain Expertise (Must-Have)
You understand how telecom organizations operate across:

product/offer lifecycle and catalog management

order orchestration and order-to-activation flows

provisioning/service activation integration

customer care and operational ticketing flows

billing touchpoints and downstream dependencies

reliability, governance, and change management at scale

Technical Expertise (Must-Have)

Strong Azure solution architecture expertise for secure, resilient, observable systems





Deep experience with Kafka and event-driven architecture

Solid engineering credibility with Java (must-have)

Working knowledge of Node.js and Angular for solution shaping across integration and digital layers

Strong grasp of enterprise integration, security/IAM, auditability, observability, and high availability patterns

AI & Modernization Capability

Practical experience with RAG-based knowledge retrieval, agent-assist patterns, and workflow automation

Ability to explain AI governance, evaluation, and security tradeoffs in enterprise environments

Experience applying AI in regulated or high-availability contexts is a strong plus

Personal Attributes

High technical credibility with architects, engineers, and client stakeholders

Strong executive communication and consulting presence

Structured thinker who can move from ambiguity to actionable architecture

Commercially aware and grounded in implementation realities

Calm, collaborative, and effective in complex stakeholder environments

Nice to Have

Telecom offer management / catalog specialization

Adobe ecosystem familiarity (including Adobe Experience Platform-style environments)

MarTech / digital experience integration exposure for personalization and journey optimization

What to expect
Besides Competitive Salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:

Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you

Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best

Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs

Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going

Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate

Meaningful Advantages: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us

Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment
ML arteka is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.

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📌 Telecom Solution Architect (Ontario)
🏢 ML arteka
📍 Ontario