Elevate the customer experience as a Team Lead at Roots. Lead a motivated sales team to achieve exceptional results while ensuring operational excellence and brand loyalty.

Roots is hiring a Team Lead who connects the leadership team with sales associates. This is a critical role that requires over a year of retail experience, especially in luxury environments. You’ll be responsible for guiding staff, ensuring customer satisfaction, and supporting operational tasks in the absence of managers.

Key Responsibilities:
• Model outstanding customer service and sales behaviours
• Assist managers in running store operations effectively
• Coach associates on service fundamentals and provide feedback
• Facilitate current associate training and onboarding
• Delegate tasks to optimize team efficiency

Requirements:
• 1+ years' experience in retail apparel
• Proven capability in leading a sales team
• Strong POS management skills
• Excellent organization and problem-solving abilities
• Availability for varied weekly shifts including weekends

Bring your leadership skills and passion for retail to Roots, enhancing customer experiences and operational success.
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📌 Team Lead at Roots Retail (Ontario)
🏢 Roots
📍 Ontario