Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here's what we have to offer
Competitivepay.

Paid vacation, holidays, and sick time.

Comprehensive perks package, including pension plans, medical, dental, and vision care – available from day one.

Extensive product andon-the-job/cross-trainingopportunities, supported by our outstanding internal resources.

Encouraging and collaborative team environment.

Dedication to safety through our Zero Harm policy.

What you will do
Under direct supervision of Service Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

This is primarily an in-office position based in our Calgary office, with a Monday to Friday schedule.
How you will do it
Customer Service & Communication

Receives customer requests for scheduled and unscheduled service.

Communicates action plans and services to be provided directly to customers.

Ensures work has been performed to the customer’s expectations and conducts follow-up as needed.

Answers customer inquiries and resolves or escalates issues as appropriate.

Customer PO confirmation.

Coordinates labor scheduling to align technicians with customer and service requirements.

Ensures technicians are provided with daily schedules.





Maintains consistent communication with assigned technicians.

Follows up on activities to ensure completion within established timeframes.

Ensures scheduled service visits are completed on time.

Attends weekly planning and scheduling meetings.

Provides start-up support.

Operational & Administrative Support

Maintains accurate customer account information in NxGen to support call management and scheduling activities.

Conducts daily debrief activities.

Manages Work in Progress (WIP).

Reviews and reconciles exceptions (SIR and AP).

Assists with monitoring time and expense report submissions.

Reviews and corrects unassociated technician time entries and timesheets.

Supports Service+ Rewards activities.

Performs other duties and administrative activities as assigned.

Parts & Order Management

Parts ordering, PO creation support. Auto SR quotes .

What we look for
_ Required _

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

Able to prioritize work activities based upon financial impact to desired business goals.

Able to influence diverse teams to accomplish tasks/goals.

_ Preferred _

Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $25.9-$36.05 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package.



The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls is a global leader in smart, sustainable building technologies, enhancing environments through innovative solutions for various industries worldwide.

Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing

Company size 10,001+ employees

Company type Public company

Total funding $1.5B Post IPO Debt

Momentum

Team growth
Momentum

Team growth
2% in 12 mo

59,760 employees on LinkedIn

Employee experience

What it’s like inside
3.6

12,214 reviews

70% would recommend

Culture & values

Culture & values 3.6

Work-life balance

Work-life balance 3.7

Career opportunities

Career opportunities 3.5

Compensation & benefits 3.6

Capital

Funding history
Post IPO Debt $250M

Post IPO Debt $525.6M

Post IPO Equity $90M

May 2024

Post IPO Debt $700M

Apr 2024

Footprint

Where they work
Headquarters Cork, Ireland

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