Drive patient satisfaction as a Healthcare Customer Support Coordinator at Shoppers Drug Mart, located in Mississauga, Ontario. Your focus will be providing exceptional patient care and data management in a full-time role.

As a key member of the Specialty Health Network, the Care Coordinator is the first contact for patients and professionals. You'll triage inquiries, index documents, and maintain transparent communication, ensuring patients receive the support they need. This position necessitates an empathetic approach while handling sensitive patient data.

Key Responsibilities:
• Handle incoming calls regarding patient support efficiently
• Triage inquiries to the correct team members
• Organize patient documentation from various sources




• Ensure data accuracy within patient records
• Work with cross-functional teams to enhance patient journeys

Requirements:
• Bilingual in English and French preferred
• 2 years of experience in call center or healthcare
• Excellent verbal and written communication skills
• Flexible to work rotating shifts
• Proficient in MS Office and Salesforce an asset

Bring your customer service expertise to the forefront of patient care at Shoppers Drug Mart.
#J-18808-Ljbffr

📌 Healthcare Customer Support Coordinator (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario