Take the lead in member experiences as a Department Manager at MEC. This role combines coaching, community engagement, and operational excellence in outdoor retail.

You will be instrumental in developing frontline teams and championing outstanding member service alongside the General Manager. By leveraging quality product knowledge and ensuring high service standards, you will drive team engagement and enhance MEC's community presence through outreach and events. Your leadership will embody MEC’s core values of collaboration and respect.

Key Responsibilities:
• Direct daily member service execution on the sales floor
• Champion MEC's service standards with real-time coaching
• Oversee service desk operations for friendly interactions
• Engage with the community through local events and initiatives

Requirements:
• 1–3 years of experience in frontline leadership
• Strong ability in direct, real-time coaching
• Experience in high-volume customer service areas
• Skilled in interpreting and acting on sales metrics
• Flexibility for wide-ranging work hours, including weekends

Drive exceptional member service and community connections as a key leader at MEC.
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📌 Department Manager in Outdoor Retail (British Columbia)
🏢 Socket.dev
📍 British Columbia