Elevate your technical support career with New Era Technology as a Service Desk Engineer based in Newcastle. Provide first-line support and deliver exceptional customer service in a team-focused environment.

At New Era, your role as Service Desk Engineer comes with exciting opportunities for personal and professional growth. You will be responsible for troubleshooting Level 1 IT issues while maintaining relationships with both internal and external clients. Collaborate with a skilled team and benefit from continuous learning and development in this full time position.

Key Responsibilities: • Provide first-line technical support via phone and ticketing systems • Log, categorize, and track incidents in ConnectWise/Autotask • Troubleshoot user account management issues,



including password resets • Resolve desktop/laptop hardware and software problems effectively • Escalate complex issues to Senior Engineers with detailed notes

Requirements: • 1+ years’ experience in a Service Desk Engineer role • Strong communication and customer service skills • Proficiency in troubleshooting hardware, software, and networks • Familiarity with ITIL processes and ticketing systems • Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365 is a plus

Deliver exceptional customer service and technical support at New Era Technology! #J-18808-Ljbffr

📌 Service Desk Engineer at New Era (Millbrook)
🏢 Socket.dev
📍 Millbrook