Elevate your career with Fortinet as a Technical Support Specialist in Burnaby, BC. Deliver expert technical assistance while supporting innovative security solutions including FortiAnalyzer and FortiManager.

Fortinet is seeking a technical support specialist with a passion for customer service and network security. You will use your strong troubleshooting skills to analyze issues, reproduce customer environments, and facilitate solutions. Collaboration with QA and development teams ensures product enhancement and effective documentation.

Key Responsibilities:
• Provide technical support via web and phone
• Troubleshoot FortiAnalyzer and FortiManager issues
• Manage and resolve support cases thoroughly
• Educate customers on networking and product knowledge
• Reproduce customer environments for testing

Requirements:
• 4+ years technical support experience
• Robust understanding of networking and security products
• Proficient in TCP/IP and routing protocols
• Excellent troubleshooting abilities
• Bachelor's degree in related field preferred

Harness your technical skills and customer focus to thrive at Fortinet in Burnaby.
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📌 Technical Support Specialist at Fortinet (British Columbia)
🏢 Fortinet
📍 British Columbia