Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary perks including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills

Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required

Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel

Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs

Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel

Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists

Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel





Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team

Support Apprenticeship Programs throughout the Hotel

Oversee manage the Educational Assistance Program with the support of the Director, People & Culture

Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues

Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion

Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction

Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned

Qualifications

Minimum of 2 years' experience in a leadership role within the hospitality industry, preferably operations. Previous L&D; experience is an asset.

University degree in Hotel/Restaurant Management or related discipline a strong asset

Proven track record in needs assessment and facilitation of training programs in driving service excellence results

Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required

Enthusiastic and positive personality with ability to build strong relationships

Sense of urgency and the ability to prioritize will be required

Results orientated with the ability to be flexible and to work well under pressure

Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!





Ability to analyze data and trends and create strategies for improvement

Job Perks & Advantages

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affir...

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements
Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment To Diversity & Inclusion
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive setting that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Prospect Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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📌 Learning & Development Manager (Alberta)
🏢 Fairmont Hotels and Resorts
📍 Alberta