Take charge as the Customer Operations Lead at Hydro One in Sudbury, Ontario. This role involves supervising customer electrical services and enhancing team efficiency.

As the Customer Operations Lead, you'll manage a range of services including connections and upgrades while ensuring compliance with safety regulations. Your leadership will enhance team performance and ensure quality service delivery to customers. Engage in regional planning and contribute to operational excellence as you steer customer interactions.

Key Responsibilities:
• Supervise and oversee customer electrical service activities
• Manage schedules and assign duties to clerical and technical staff
• Implement training programs for continuous improvement




• Ensure compliance with environmental and safety regulations
• Evaluate operational processes and recommend enhancements

Requirements:
• Solid experience in utility customer service environments
• Solid leadership and decision-making skills
• Familiarity with project management principles
• Understanding of corporate safety and legislative requirements
• Proven ability to handle customer complaints and inquiries

Lead a committed team to deliver top-notch electrical services with Hydro One.
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📌 Hydro One Customer Operations Lead (Ontario)
🏢 Hydro One
📍 Ontario