Lead a thriving Claims Approvals team as a Team Leader at Southern Cross Health Insurance in Aotearoa New Zealand. Your expertise will uplift service delivery and operational excellence.

In this exciting 12-month secondment, you will guide a team of up to 12 consultants, focusing on building capabilities and ensuring high service quality. Your leadership will directly impact member satisfaction through effective management of complex inquiries and fostering a supportive team environment. Making data-driven improvements will be key to your role.

Key Responsibilities:
• Develop a high-performance team to achieve service excellence
• Lead management of complex member inquiries and complaints
• Conduct quality assurance reviews and performance analysis




• Ensure alignment with compliance and risk policies
• Facilitate continuous improvement across Member Services

Requirements:
• Experience leading teams in customer service or financial sectors
• Proven ability to coach and mentor for high performance
• Robust conflict management skills in customer interactions
• Good understanding of compliance and operational risks
• Excellent communication and stakeholder engagement skills

Join Southern Cross to make a meaningful impact for members and your team.
#J-18808-Ljbffr

📌 High-Performing Claims Team Leader (Ontario)
🏢 Southern Cross Health Insurance
📍 Ontario