Become a Senior IT Operations Analyst at RBC, ensuring 24/7 global network support with innovative AI technologies. Engage in proactive incident management and disaster recovery to bolster infrastructure resilience.
This senior role involves monitoring and maintaining RBC’s global networks while utilizing advanced AI-driven tools for incident detection and resolution. You will be responsible for service restoration during critical events, ensuring business continuity and operational efficiency in both independent and cooperative settings. Expertise in network infrastructure and disaster recovery protocols is vital.
Key Responsibilities:
• Detect and resolve network incidents using AI-powered analytics
• Monitor and optimize network performance via specific applications
• Execute disaster recovery runbooks during incidents
• Lead testing and validation of recovery procedures
• Mentor junior team members on best practices
Requirements:
• Undergraduate degree in Computer Information Systems or equivalent
• 1-2 years’ experience in IT operations or incident management
• Cisco and AI/ML proficiency or certification
• Understanding of networking and data centre technologies
• Strong communication skills across diverse stakeholders
Deliver proactive network management and disaster recovery expertise to advance RBC's technological operations.
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📌 Senior Network Operations Analyst at RBC (Ontario)
🏢 RBC
📍 Ontario