Drive operational excellence as a Remote Operations Enablement Lead with Affirm. Spearhead strategic initiatives to enhance servicing experiences while maintaining compliance in a dynamic, remote-first culture.

This role requires a hands-on leader passionate about delivering exceptional customer outcomes. As you lead cross-functional initiatives, your experience of over 5 years in program management will be crucial for defining and executing servicing strategies. Collaborating closely with various teams, you will implement effective training programs and knowledge management systems to ensure operational efficiency.

Key Responsibilities:
• Own program performance and track alignment with business priorities
• Define and execute servicing strategy with transparent roadmaps
• Lead, design,



and deliver effective training initiatives
• Drive improvements through Lean Six Sigma methodologies
• Influence strategic decisions by providing insights from data analytics

Requirements:
• Minimum 5 years in program management or similar roles
• Proven impact on efficiency and customer experience
• Knowledge of Lean Six Sigma principles
• Familiarity with training and knowledge management systems
• Strong communication and analytical skills

Lead high-performing teams to enhance servicing capabilities at Affirm and make an impact in the financial services sector.
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📌 Remote Operations Enablement Lead (Alberta)
🏢 Affirm
📍 Alberta