Description CONDITIONS
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As a General Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.
As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant.
Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role.
Responsibilities:
Managing labour costs through effective scheduling and floor management
Ensuring that product launches and promotions are executed with perfection
Resolving Guest issues, as well as working with your team to minimize issues
Participate in the recruitment process
Monitor weekly and monthly inventories
Prepare and provide restaurant Team Members with performance reviews
Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
Coach & discipline Team Members as needed
Be a leader and always lead by example by following all Tim Hortons policies and procedures
Plan, organize, direct, control and evaluate daily operations
Balance cash and complete balance sheets
Complete cash reports and related forms




Foster a positive work environment through leadership and example
Why Work for Us? We Offer:
Competitive salary
Monthly performance-based bonus program
Incentive and recognition programs
Community involvement
Physical Demands:
Walking and standing for long periods of time
Able to lift and carry up to 20 kg / 45 lbs
Able to help as needed in receiving large deliveries up to twice a week
Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
Ability to work under pressure in a high fast-paced environment adhering to tight deadlines
Availability:
Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.
REQUIREMENTS Education - Secondary (high) school graduation
Experience - Minimum 2 years experience in the quick-service restaurant industry
Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
Clearview experience an asset
Excellent written and verbal communication
Strong leadership and interpersonal skills
Must be bilingual (French/English)
Company Information Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where easy acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

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📌 Directeur General / General Manager (Quebec City)
🏢 Ontario Trillium Foundation
📍 Quebec City