Play a vital role in patient satisfaction as a Patient Relations Coordinator at Halton Healthcare in Ontario. Act as the primary responder to patient inquiries and maintain high-quality feedback management.
In this role, you'll support the delivery of exemplary patient experiences across our hospital network, including Oakville Trafalgar Memorial Hospital. You'll handle occurrence reports and ensure feedback is documented correctly. Collaboration with Quality & Experience Specialists and greeting families for meetings are essential duties, contributing to a compassionate care environment.
Key Responsibilities:
• Serve as the first responder to patient inquiries and reports
• Coordinate responses to various patient feedback queries
• Manage meetings related to patient relations effectively
• Ensure accurate data reporting in occurrence systems
• Assist with logistics for family meetings at hospital sites
Requirements:
• Robust listening and communication skills
• Excellent time management abilities
• Proficient in handling multiple competing priorities
• Skilled in building relationships with diverse stakeholders
• Familiarity with computer systems and databases
Join Halton Healthcare to drive exceptional patient experiences and support quality care outcomes.
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