Bilingual Implementation Consultant (Golf): Lightspeed Golf Lightspeed is looking for a Bilingual Implementation Consultant (Golf) to join our Launch Services team (open to remote, province of QC). Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. We’re a team of 15 people located in North America.
Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.
Location Posted 2026-09-04 Deadline
Job Summary Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.
Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
Ensuring customer training is completed throughout onboarding process
Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
Managing your own segment of customers who are working through the onboarding process
Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding




Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
Managing the amount of time for customers to move from sales close to the time they’re using the system
Ensuring great customer satisfaction ratings.
Experience in the Golf Industry
Experience managing customer expectations using phone and email communication
Experience resource planning and task assignment in a non-supervisory role
Excellent communication skills in French and English, both verbally and written . As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
Even better if you have, but not necessary:
Experience with the retail or hospitality industry
Experience with Hubspot or Salesforce
Experience with ClickUp or ChurnZero
Compensation $73,000 CAD (as an OTE, base+ commissions)
Benefits/Perks
A adaptable work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Employment Duration Full-time

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📌 Bilingual Implementation Consultant (Golf): Lightspeed Golf (Quebec City)
🏢 Professional Golfers' Association of Canada
📍 Quebec City