Join CPKC as an Incident Coordination Specialist, where your role is pivotal in managing technical incidents that affect business operations. Your analytical prowess and leadership will ensure swift service recovery.
This full time opportunity based in Calgary focuses on overseeing high-priority incidents, managing cross-functional IT teams, and driving continuous improvement initiatives. You'll employ your ITIL knowledge to enhance operational processes and communicate effectively with various stakeholders. Be prepared to support a flexible schedule, including irregular hours.
Key Responsibilities:
• Document findings using process flows and designs
• Improve system performance through analysis
• Manage ITIL-based Incident Management processes
• Balance competing priorities during incidents
• Collaborate with teams and adapt to changes
Requirements:
• Degree in Computer Science or related discipline
• Prior experience in a Major Incident Coordinator role
• Strong collaboration under pressure
• Demonstrated success in complex issue resolution
• ITIL and CompTIA A+ certifications are a plus
Bring your skills to CPKC and enhance its operational excellence as an Incident Coordination Specialist.
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📌 Incident Coordination Specialist at CPKC (Alberta)
🏢 CPKC
📍 Alberta