Become a vital part of Canadian Fiber Optics (CFOC) as a Customer Service Representative, focusing on customer interactions through phone, email, and chat. Your role will revolve around solving inquiries, managing accounts, and delivering an exceptional customer experience.

CFOC is looking for a dedicated Customer Service Representative with a minimum of two years of experience. In this role, you'll engage with both residential and business customers to provide solutions about billing, technical support, and product upgrades. Your goal is to enhance customer satisfaction while documenting interactions accurately and following up to build lasting relationships.

Key Responsibilities:
• Engage customers via phone, email, and chat for support
• Troubleshoot technical issues and guide service upgrades




• Handle customer account setup and billing inquiries
• Document interactions in the CRM system accurately
• Meet performance metrics for satisfaction and service quality

Requirements:
• Minimum 2 years in a similar customer service role
• Excellent verbal and written communication skills
• Solid organization and problem-solving abilities
• Experience in technical support is a plus
• Ability to work independently and manage multiple tasks

Bring your customer service skills and problem-solving abilities to the team at CFOC while building impactful relationships with clients.
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📌 Customer Service Expert at CFOC (Alberta)
🏢 canadianfiberoptics
📍 Alberta