Step into the role of Customer Experience Coordinator at Felix, where you will engage patients through chat and email to ensure they receive exceptional support. This remote position allows you to contribute to a vibrant healthcare technology company.

In this pivotal role, you'll assist patients throughout their healthcare journey, ensuring that every interaction is meaningful. Your ability to resolve issues quickly and effectively will directly impact patient satisfaction and the evolution of our service offerings. This role combines genuine ownership with the opportunity to drive significant changes.

Key Responsibilities:
• Deliver personalized support to patients online
• Collaborate across teams to enhance patient experiences




• Facilitate patient education regarding products and process
• Navigate tools and escalate challenges when necessary
• Gather feedback and insights to improve service

Requirements:
• Experience in a customer-oriented position
• Engagement with AI in developing smarter workflows
• Bonus: Familiarity with telehealth services or Intercom
• Strong writing and communication skills
• Proactive problem-solver with a curious mindset

Make your mark in healthcare with Felix, supporting patients from anywhere in Canada.
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📌 CX Coordinator Role at Felix (Quebec City)
🏢 Felix
📍 Quebec City