Join Scotiabank as a Customer Care Advisor in Ottawa, balancing your office and remote work for ultimate flexibility. Drive customer satisfaction through first-class service. The Scotiabank Customer Contact Centre seeks a proactive advisor who is passionate about service excellence. In this role, you will assist customers with banking inquiries, providing detailed support and guidance. This position combines a commitment to customer service with opportunities for professional development in an award-winning culture. Key Responsibilities:
- Engage with customers via inbound phone calls
- Identify specific banking needs and offer tailored advice
- Assist clients by solving complaints and navigation issues
- Use diverse resources to enhance customer support
- Multitask proficiently across several internal platforms Requirements:
- Robust passion for customer service
- High school diploma or equivalent required
- Experience managing multiple inquiries effectively
- Natural ability to connect with customers by phone
- A self-motivated approach to service improvement Contribute to Scotiabank's legacy by enhancing customer experiences in a supportive, inclusive team. #J-18808-Ljbffr

📌 Ottawa Customer Care Advisor Position
🏢 Scotiabank
📍 Ottawa