Join MNP as a Strategic Client Account Manager, dedicated to driving client satisfaction and service excellence. In this impactful role, you'll leverage your expertise to develop strong client relationships.
In this position within MNP's Managed Services Practice, your focus will be on understanding client goals and supervising service delivery. You will actively communicate with clients, ensuring their needs are met while collaborating internally to resolve complex issues. By maintaining a comprehensive understanding of their business workplace, you will guide clients in extracting greater value from our services.
Key Responsibilities:
• Establish strong, ongoing relationships with client stakeholders
• Monitor service performance metrics and implement improvements




• Prepare and present insightful Business Reviews
• Collaborate with teams to resolve escalated service issues
• Track account health and client satisfaction scores
Requirements:
• Minimum 5 years in Account Management or Customer Success
• Proficient in developing account plans and conducting reviews
• Background in Managed Services or IT service delivery
• Strong knowledge of cloud services and service management
• Proficient communication skills with a client-first focus
Your strategic insights and client advocacy will bolster client growth and satisfaction at MNP.
#J-18808-Ljbffr

📌 Strategic Client Account Management Role (Calgary)
🏢 MNP
📍 Calgary