Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY: The Front-Line Worker is responsible for delivering exceptional direct support, assistance and encouragement to The Gateway clients. The accomplishing of the Salvation Army’s mission starts with the Front-Line Workers’ ability to provide the residents with the resources they require to maximize their full potential in all spheres of life body, mind and soul. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff and residents with respect and dignity. The Front-Line Worker provides a safe and secure environment for residents and visitors.

SERVICE RESPONSIBILITIES:
All Shifts

Signs in for shift and reads all Logbook entries

Take on role as Fire Captain each shift during emergency situations

Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage

Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and behavioral contracts

Enters all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS

Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date

Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports

Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift

Monitors the activities of the residents and maintains availability for personal, practical and moral support





Provides the residents with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the resident.

Liaises with internal referral sources and external agencies as needed

Keep a record of bag lunch, late dinner requests and food allergies

Distribute late meals, bag lunches, coffee/tea, and serve snacks

Announce mealtimes, secure volunteers for tidying up

Oversee mealtimes and provide supervision in the serving area

Empty garbage cans as needed

Sweep/mop serving area as needed

Make announcements to residents as needed

Write messages for residents and notify residents accordingly

Distribute clothing and personal hygiene items as requested by the residents

Provide harm reduction resources and distribute safe use supplies as requested

Accept and document in the communication log donations received; place donations in storage bins to be washed, sorted and stored in the Storage Room

Respond to and direct all telephone inquiries/voicemails accordingly

Carries out wellness checks throughout the building in accordance with policies and procedures

Record all facility issues and concerns on the appropriate Work Order/Supply Order document

Assist residents with signing up for computer, and laundry services and monitor usage and provide support as needed

Assists and participates in resident functions on special occasions or activities

Place used walkie talkie on charger at the end of each shift

Contact repair people as needed

Approve overnight passes, working passes and curfew extensions

Tidy front desk/intake area throughout the shift

Assist residents who are Triaged at Level 1 with any resources/referrals that may be required as their Keyworker

Bag/label residents’ belongings and place in storage room that have been left behind according to policies and procedures

Cleaning/disinfect cots and make available for new intake in the absence of housekeeping

Perform other duties required by administration

Night Shift specific.

Complete nightly bed checks and discharge as needed,



as per policy and procedure

ACCOUNTABILITIES:
CRITICAL RELATIONSHIP MANAGEMENT

Internal:

Reports directly to the Front Line Supervisor

Indirectly reports to the Property Manager, Assistant Director and/or the Director

Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Housing Worker, Community Follow-Up Worker, Chaplain, Administration and the Management Team

External:

Establish and maintain good working relationships with external agencies to make the appropriate referrals.

Governance Boards and Councils: None

WORKING CONDITIONS:
The incumbent will work under the following disagreeable conditions:

Dealing with angry people

Abusive people

Verbal abuse

Isolation

Work schedule affecting lifestyle

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:

High School Graduate with a diploma in the Social Services or Human Services field.

Prior related experience, including experience with frontline work in a social service setting

Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health

Certification in CPR/First Aid

Certification in Crisis Intervention

Police check clearance

Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House

Skills and Capabilities (examples provided below):

Attention to detail, problem solving and analytical skills.

Strong sense of integrity and confidentiality with skilled ethics and a balanced sense of fairness and flexibility.

De-escalation skills

Possess excellent problem-solving skills

Ability to function as a team member

Basic computer and clerical skills

Fluent in written and spoken English

Compensation:

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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📌 Relief Frontline Worker (Ontario)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Ontario